Our goal is to provide quality health care and wellbeing services to all our valuable clients in a timely manner.
We ask our clients to respect our service provider’s time. The service providers, in turn, will respect their client’s time and give them the attention that they are in need. No-shows, late arrivals, and cancellations creates inconvenience to our service providers as well as other valuable clients.
Notice Period
When you book your appointment, you are holding a space on our calendar that is no longer available to our other clients. In order to be respectful of your fellow clients, please call our clinic as soon as you know you will not be able to make your scheduled appointment. Appointments are in high demand, and your advanced notice will allow another client access to that appointment time.
If cancellation is necessary, we require that you call our clinic or cancel online at least 24 hours in advance of your scheduled appointment.
Appointment Cancellation
If you need to cancel your appointment, please call us at 07 54786600 between the hours of 9:00 am – 5:00 pm, Monday to Friday. Where required, you may leave a detailed voicemail message with your name, appointment date, appointment time and phone number. If necessary, we will return your call as soon as possible.
Short-Notice Cancellation / No-Show
A cancellation is considered short-notice when the appointment is cancelled less than 24 hours before the scheduled appointed time. A no-show is when a client misses an appointment without cancelling. In either case, we may charge the client up to 100% of the consultation fee. If charged, the amount must be paid in full before you can book your next appointment or class. You may not be able to book any appointment until you have settled your account.
